The most important part of a team leader’s role is coaching. But this aspect—the most valuable and rewarding task leaders perform—has been almost completely squeezed out of their role over the past twenty years. Some will argue that a leader’s role is to decide what work needs to be done, develop systems and processes, set goals, mobilize the organization’s resources to accomplish those goals, manage people to make it all happen, and measure results. I don’t disagree that most of these are important aspects of a leader’s role. But the best way to accomplish all of this is within the context of coaching.
A leader’s No. 1 role is to coach his or her people.
Matthew Kelly
From The Culture Solution
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